What material are the signs / décor made from?
We use 16 - gauge galvanized steel. This gives you a sturdy sign, along with the security of knowing your sign will withstand the outdoor elements. Most other sign décor manufactures use steel that has not been galvanized, even though when powder coated that will offer a layer of protection against the outdoor elements, we have all had cars, bicycles, tools that have been powder coated but rust over time. Galvanized steel is coated to add preventative measures from this happening
Are you made in the USA?

Yes. We manufacture all the signs/décor here in the U.S., we are located near Pittsburgh Pennsylvania. All materials used in the making of the signs/décor are sourced in the US as well

What sizes do you offer?

Beyond what is listed on the product pages for sizes of the signs/décor you can contact us for custom sizing. Our limitations are based on the table size of the fiber laser machine so 5ft x 10ft is the max size we can manufacture and ship

Do you offer custom design work?
Yes. Depending on the quality of jpg, dxf, svg file provided we can work with you on creating a one-of-a-kind piece of art for your sign/décor needs. Pricing and lead times vary upon the design work needed and time of the year. The closer it is to a holiday the more difficult it will be to guarantee delivery in time for Christmas, etc.... There is no production timeline guarantee for custom orders
How do you hang the sign/décor?

For exterior hanging we recommend using a masonry bit, and masonry screws suitable for exterior locations. For interior hanging we offer powder coated screws and drywall anchors for order so your hardware will match the same finish as your sign/décor

What is the lead time from order?

Once the order has been received and reviewed, typically lead time is 7-14 business days

Who do you use for shipping?


Do you sale your product internationally?

Currently we only sale and ship domestically in the U.S.

What about shipping damage / returns?

We package our products with care to prevent shipping damage. If your sign/décor happens to be damaged during shipping, please let us know within 3 days of receiving the sign/décor. Please email us photos of the damage.

If your personalized sign/décor was misspelled by us, please email us and we will send you a new sign/décor corrected at no charge.

If you made a mistake when placing the order for the misspelling of the sign/décor, please email us.

What type of Warranty do you provide?

We custom make each sign to order to not only meet our customer expectations, but our goal is to exceed those expectations. We back our product up with a 5-year warranty from defects and when signs are cared for can be passed down through generations. We take great pride in our products and do not ship any items that do not hold our standard of quality.

What organizations does my purchase help to benefit?

When buying from Steel City Metal Works, you are buying from an American ran company, with materials made here in the US. You are also helping to support great charities that help feeding those in need, to helping children with cancer, and assisting for those with Alzheimer’s.